Field Service Manager - Elkhart

Location: Elkhart IN , US
Department: Elkhart
Type: Full Time
Experience: Mid Level
Posted: 2024-12-23

Description


Morrison Industrial Equipment is looking for a full-time Field Service Manager at our Elkhart branch, located at 2988 Paul Drive, Elkhart, IN, 46514-8796. This team member would be in a leadership role in our service department, overseeing field service technicians and ensuring excellent service to our customers. If you are a strong leader and communicator, with experience in production management, we encourage you to apply!

Morrison Industrial Equipment has a strict drug-free policy, and all employees will need to pass a pre-employment drug screen, physical exam, background and driving record check. Employees are also subject to random drug screenings.  

This team member works Monday-Friday, first shift hours, and works 40 hours a week with the opportunity for overtime.

Compensation ranges from 65,000-70,000/year.

Our Field Service Managers Typically Possess: 
  • 2+ years of management experience
  • Strong interpersonal skills 
  • Excellent written and verbal communication skills 
  • Strong mechanical knowledge  
  • Computer skills, intermediate level, including experience with Microsoft Office 365 
  • Ability to multi-task and prioritize in a fast-paced environment 
  • Excellent customer service skills 
  • Desire to learn and advance 
  • Experience in production management is a significant plus!
Essential Functions: 
  • Processing of technician timecards and organizing weekly payroll. 
  • Opening, processing, and monitoring of work orders to ensure successful and efficient service. 
  • Proactively contacting customers to provide repair status of units. 
  • Debriefing with technicians at the conclusion of each day for the purpose of efficient scheduling. 
  • Repair estimate preparation, presentation, and processing. 
  • Processing of warranty claims. 
  • Answering phones and assisting customers with a positive customer focused attitude. 
  • Assisting with rental inquiries, quotations, set-up and deliveries. 
  • Intermediate level computer skills including but not limited to Microsoft Office 365 including Outlook, Word and Excel. 
  • Additional duties, as assigned.  
Our Employees Enjoy These Benefits: 
We offer health, dental, vision, FSA options, life, and disability insurance available on the first day of employment. In addition to this, after 90 days of employment, we also offer a generous paid time off schedule, paid holidays, a retirement plan with match 50% of the first 6% you contribute, up to $2,500 per year. You will also be able to enjoy perks such as employee referral incentives, wellness program, and an employee assistance program.  

About Morrison Industrial Equipment: 
Morrison Industrial is a family-oriented company that takes pride in the communication, attitude, and training opportunities provided to our employees. We offer great flexibility, work/life balance, competitive benefits, career progression, and much more. This family-owned company offers over 70 years of service to our strong customer base. We are a leading material handling equipment dealer offering a wide variety of products including LP, diesel, and electric forklifts of all sizes; scissor and boom lifts; floor cleaning equipment and much more! 
Check us out at Morrison Industrial Equipment 
 

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