A field service technician is responsible for providing on-site client installation, repairs, and maintenance of equipment. They perform on-location preventative maintenance and repairs on customer equipment. A field technician will diagnose issues, inspect, test, and listen to machines and equipment to locate causes of malfunctions, remove and inspect machine parts to detect wear, misalignment, or other problems, and install new or repaired parts. They clean and lubricates shafts, bearings, gears, belts, and other parts of machinery.

A Shop Mechanic works on repair and maintenance of rental and used equipment, and bigger projects that are not able to be performed at a customer facility. Some common tasks are engine rebuilds, engine swaps, cylinder rebuilds, and mast rebuilds.

A Parts Clerk is responsible for looking up parts for technicians, taking customer calls for parts, pick up and deliveries of parts, shipping and receiving in parts, and overseeing van replenishment for technicians.

A Part Manager oversees the parts department, receiving and placing orders, answering phone calls, assisting with walk-in customers, providing stock orders, perform inventory adjustments and pay invoices.

The Service Department Manager oversees the service team and communicates, schedules, and manages productivity for technicians. They set up scheduling, monitor invoices, provide customer service, and maintain productivity and efficiency throughout service department.

An Account Manager handles accounts and needs of specific customers, as well as managing and following up with new leads. They quote new and used equipment, help with service quotes, jumpstart equipment sales, and provide fast friendly support to all customers.

A Customer Service Representative provides hands on friendly service to customers with frequent customer visits. They supply customers with maintenance plans, quoting and selling lift truck equipment parts, and taking initiative on part sales.